FAQ

What is Moodle CourseBank?

CourseBank is a cloud backup service, allowing Moodle administrators to automatically transfer course backup files to a safe and reliable cloud-based storage solution.

What is the business use of CourseBank? (i.e. what problem is it solving?)

Coursebank provides a secure and reliable external store for Moodle course backups.

Catalyst has a proven track record of managing large-scale Enterprise Moodle sites.

  • Avoid the overhead of manually managing course backup files.
  • Avoid the risk involved in keeping course backups on the same infrastructure as your Moodle site.
  • Avoid the expense and complexity involved in maintaining your own storage infrastructure.
  • Have your course backups readily available for download when you need to use them.
  • Comply with all course archiving requirements.
  • Coursebank can grow to suit the needs of your organisation as it scales.

Which versions of Moodle does it support?

CourseBank supports the following versions of Moodle

  • Moodle 2.4.x
  • Moodle 2.5.x
  • Moodle 2.6.x
  • Moodle 2.7.x
  • Moodle 2.8.x
  • Moodle 2.9.x
  • Moodle 3.0.x
  • Moodle 3.1.x

What about TotaraLMS?

Totara  is a distribution of Moodle which shares the same core course backup implementation. Totara LMS sites which are based on a compatible version of Moodle (2.5.x or later) will be compatible with Coursebank. To see which version of Moodle your Totara site is based on, you can navigate to:

Site administration->Notifications

The Moodle version number can be found on this page below the Totara LMS version information.

How do I get an account?

You can sign up for a free account by filling in your details on our registration form

We'll send you the details you need to configure the Coursebank Moodle plugin and get started with transferring backups.

How do I set up my Moodle to use CourseBank?

Have a look at Moodle setup page.

How do I search for an archived copy of a Moodle course?

In order to view available Coursebank backups, you will need to be logged in to your Moodle site as an administrator.

Navigate to:

Site adminstration->Courses->Backups->Course Bank->Download backups

You will be presented with a list of backups stored in Coursebank which are available to download. From here you can filter and sort the backup list as well as view some basic information about the backup files. You can download course backup files by clicking on the "download" icon to the right of each file in the list.

How do I control how often Moodle takes a backup of my course?

Moodle provides a number of configuration options to let you control your automated course backup schedule. You can find the automated backup configuration at:

Site administration->Courses->Backups->Automated backup setup, and ensure the following settings:

  • Make sure that the "Active" field is set to "enabled".
  • Choose one or more weekdays when you would like Moodle to perform backups (For example: for daily backups, you would select every weekday on the list)
  • Choose a time for backup execution (The process of backing up Moodle courses does put some additional load on a Moodle server. Depending on the size of your site and the usage patterns of your users, you may like to schedule this in the early hours of the morning to avoid impacting site performance).
  • Keep "Automated backup storage" set to "course backup filearea"

Where are my backups stored?

CourseBank currently uses the following infrastructure providers, it depends on the Region that you select when first setting up your account. The course backup files are stored using each of the provider's object storage offerings. With encrypted storage at rest for all course backups.

More location and provider support is on the way in 2016, including further AWS regions and potentially Google Compute Engine.

Can I move my account between regions?

If you have your CourseBank account in one region and you would like to move to another region (i.e. in the case that a new region is launched closer to your Moodle application) you may wish to migrate your backups from one region to another.

This functionality is coming in 2016, but in the mean time you will have to create a new account for your target region. Don't worry, your old backups from the previous region will still be available.

Who has access to my backups?

Access to archived courses is only available to the account holder.

CourseBank keeps a log of all download events for archived courses.

How much does Coursebank cost?

See our pricing page.

Is there any limit on how much data I can store?

Capacity is effectively unlimited. You pay for what you use.

Can I use my Coursebank account for multiple Moodle sites?

You can add multiple sites to your account.